WhatsApp is fastest. Or send the form: we reply within 60 minutes, 07:00–22:00.
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Choose a free day to put it in your request.
Extra Madeira
Reference
Extra Madeira · NIF 299863727
Thanks. We'll reply within 60 minutes, 07:00–22:00.
Send the same on WhatsApp1
Within 60 minutes. Our messaging hours are 07:00–22:00, and we answer a request sent overnight by 08:00. The confirmation lists the ride, the price for the car, how you pay, the meeting point with a photo, the cancellation rule and your reference. If we can't take the ride at that time, we say so and suggest another.
2
The evening before. By 20:00 we send the pickup time, the car's plate, a photo of your driver and the meeting point as a map pin. For an airport pickup the message names your flight, and we follow it until you land. Before a hike it also gives your trail's status.
3
On the day. At the airport your driver writes "Landed? I'm at the meeting point with your name." At a hotel or holiday rental the message is "I'm outside", with a photo of the car. At the end of a trail your driver waits at the car park named in your confirmation, through the pickup window we agreed.
4
Once we confirm. A secure Revolut link for the full price, to pay within 24 hours by card, Apple Pay, Google Pay or Revolut Pay. The invoice (fatura-recibo) follows by email.
5
2 days before a return. We message you to reconfirm the return pickup time and place. You can book the return in the same request, and each way is priced on its own, with no return discount.
Before the day, see who drives you and the car.
You can cancel free up to 24 hours before pickup, with a full refund, and after that, or if you don't come, we keep 50% of the price.
Changes of time or place are free until the evening before, and after that we fit them in as the calendar allows.
Once we confirm your date, we send a secure Revolut payment link for the full price, to pay within 24 hours by card, Apple Pay, Google Pay or Revolut Pay, with no card fee, and we email you an invoice.
At a hotel or address we wait 15 minutes free, at the cruise terminal 30 minutes after the agreed time, and after that it's €5 per started 15 minutes.
Terms reviewed on 25 September 2026
Waiting at the airport, night pickups, public holidays and stops on the way are in the booking terms.
Yes, same-day rides are possible when the car is free, and for a ride today WhatsApp is quicker than the form. Our pickup hours are 05:00–01:00, and outside them we confirm each ride on request. For a flight, a trail slot or a ship, book ahead.
No. Sending a request charges nothing. Once we confirm your date, we send a secure Revolut link for the full price, and you pay within 24 hours.
Changes of time or place are free until the evening before, and after that we fit them in as the calendar allows. Send the new time with your reference, in the chat or email thread that has your confirmation. For an airport pickup, the new flight number is all we need.
Tell us what bags you're bringing and we confirm they fit before you book. The form asks for large bags, cabin bags and bulky items such as a golf bag, a folded pushchair or a wheelchair.
Child seats are free, so tell us each child's age when you book and we fit the right seat. The form asks for the seats and the ages after the price.
The car takes up to 6 passengers. For a larger group, tell us the group size and the trip, and we tell you plainly whether two runs work.
Here you book a private tour, and the transfers that go with it, at a fixed price for the whole car, and you see that price before you send the request. You ride in our 7-seat car, which takes up to 6 passengers. Your driver meets you, and there is no meter running.
The form sends your request through Web3Forms, a form service, to our email inbox. It carries what you fill in: the ride, your name, your phone or WhatsApp number, your email and your notes. It also adds the price shown and your reference code. We use these details to answer you and to run the booking.
Your name, phone number and email never go into a web address. If you send the request on WhatsApp, the ride details go into that message. A link to this page carries at most the route, the number of people and where the link came from, such as Google Maps. A ride you pick in the price calculator stays in your browser tab until you close it. The privacy page explains how long we keep requests and how to have yours deleted.
